One bad review sitting unanswered on Google costs you more than you think. We monitor every platform, respond on your behalf, generate new reviews from happy customers, and push down the noise so people see who you actually are.
Best experience I've had. The team went above and beyond...
Responded ✓Long wait time and poor communication...
Needs replyDr. was amazing, highly recommend...
Responded ✓|
500+
Reviews generated
4.4★
Avg star improvement
94%
Negative suppression rate
<24h
Avg response time
Six things we do for every client. Not optional extras. This is the baseline.
Automated SMS and email sequences that ask happy customers to leave reviews at the right time, on the right platform. No awkward asks.
Real-time alerts across Google, Yelp, Facebook, Trustpilot, and industry-specific sites. You'll know about a bad review before your second coffee.
We write on-brand responses to every review, positive or negative. You approve them, and they go live within hours.
We push positive content up and negative results down. When someone Googles your name, the first page should be yours to control.
When something blows up online, we don't schedule a meeting about it. We respond publicly, push out counter-content, and contain the damage while it's still small.
Track every mention of your brand across social media, forums, news sites, and blogs. Most businesses find out about negative press from a customer. You won't.
We pull every review, mention, and search result tied to your brand. You get a clear picture of where your reputation actually stands, not where you think it does.
Flag fake reviews, respond to legitimate complaints, and push down negative search results. We deal with the mess before building anything new on top of it.
Launch review generation campaigns, optimize your profiles, and create positive content that ranks. This is where the rating actually starts to move.
Ongoing alerts, monthly reports, and response management that doesn't stop. If something changes at 2am on a Saturday, we catch it Monday morning, not after a patient tells you about it.
A Google review and a Glassdoor post are two entirely different problems. We manage each platform on its own terms.
Google Business Profile
Where 90% of buying decisions start
Review Aggregators
Yelp, Trustpilot, BBB, Facebook
Industry-Specific Platforms
Healthcare, Legal, Home Services, Employer
"Called on a Monday, had my first appointment by Wednesday. Everyone was professional and took the time to explain everything. Highly recommend."
Response from the owner
Thank you Sarah! We're glad we could get you in quickly. Our team always tries to make the process as smooth as possible. Looking forward to seeing you again.
"Had to wait over 40 minutes past my appointment time. Staff was nice but the scheduling needs work."
Response from the owner
Robert, we sincerely apologize for the wait. We've since adjusted our scheduling to allow more buffer time between appointments. We'd love the chance to make it right.
Yelp
Trustpilot
Better Business Bureau
92%
of consumers read online reviews before choosing a local business
5-9%
revenue increase for every one-star improvement in your average rating
33%
of customers switch to a competitor after just one bad experience they read about
70%
of customers will leave a review if you simply ask them at the right moment
Every engagement starts with a full reputation audit. No charge. We show you exactly where you stand so there are no surprises.
In these industries, a single bad review can cost you six figures. We've seen it happen.
Patients pick their doctor the same way they pick a restaurant: stars first, everything else second. A 3.8-star clinic loses to a 4.6-star clinic down the road, even if the care is identical.
One disgruntled client with a detailed negative review can dominate your brand search for years. We've seen it tank referral rates overnight.
Contractors live and die by word of mouth. Online reviews are word of mouth at scale, and right now that scale is working against most home service businesses we talk to.
One food poisoning accusation, real or fake, can empty your tables for weeks. By the time you see it, 200 people already have. That's why monitoring matters more than responding.
Agents and brokers sell trust. If your Zillow or Google profile shows anything below 4.5 stars, prospects are already calling someone else.
G2 and Capterra reviews influence procurement decisions worth six figures. And your Glassdoor score? That's quietly killing your recruiting pipeline while you focus on the product.
Dental Wing had a review problem, a handful of old negative reviews were dragging their average down and scaring off new patients. We cleaned up fake reviews, launched a post-appointment review request sequence, and crafted professional responses to every single review. Within 6 months, they went from 3.4 to 4.5 stars with 85+ new reviews.
+1.1
Star increase
85+
New reviews
42%
More calls
Maya: Triggered review request sequences and monitored sentiment shifts daily.
Zam Zam Family Clinic in Lawrenceville, GA was getting buried by three outdated complaint reviews that dominated their Google profile. We responded professionally to each one, generated 55+ new 5-star reviews from existing patients, and optimized their GBP listing. The negative reviews got pushed below the fold and new patient inquiries jumped.
4.6
Current rating
55+
New reviews
94%
Suppression
Maya: Generated 55+ review requests and tracked negative content suppression.
Safe In Place, a home health agency, had a 3.1-star Glassdoor rating that was hurting their recruiting pipeline. We implemented an employee feedback program, coached leadership on response strategy, and encouraged satisfied team members to share their experiences. Their Glassdoor score climbed to 4.0 and application volume increased 1.6x.
+0.9
Star increase
1.6x
Applications
35%
Less turnover
Maya: Monitored Glassdoor sentiment and optimised response timing for maximum impact.
Rating Progress
3.4 → 4.5
78%
Positive
14%
Neutral
8%
Negative
Rating Progress
3.8 → 4.6
82%
Positive
12%
Neutral
6%
Negative
Glassdoor Progress
3.1 → 4.0
65%
Recommend
1.6x
Applications
-35%
Turnover
"We were averaging 3.4 stars and losing patients to the clinic down the road. Within four months, we were at 4.6 and the phone started ringing again. The review response templates alone were worth the investment."
Practice Director
Multi-location dental group
"A former employee left a devastating Glassdoor review that was showing up when candidates searched our company. Percee pushed it down and helped us build a real employer brand presence. Applications doubled in two months."
HR Director
Home health agency
"We didn't even know we had negative reviews on three different platforms until the audit. Percee found them, responded to them, and set up monitoring so we'd never be blindsided again. Peace of mind, honestly."
Owner & Director
HVAC contractor
Why the first thing patients see isn't your website, it's your 3.6-star rating with no owner responses.
The response template most businesses use actually drives away more customers. Here's what to do instead.
You're spending $4,000 per hire in recruiting costs while your 2.9-star Glassdoor rating quietly eliminates half your applicant pool.
If yours isn't here, just email us. We'd rather explain how this works than have you guess.
Ask us anything arrow_forwardWe can flag reviews that violate platform policies: fake reviews, spam, reviews from non-customers, hate speech. Google and Yelp remove those if they agree. Legitimate negative reviews stay. But we bury them with volume and optimize your profile so they stop being the first thing people see.
We never buy or fabricate reviews. Our campaigns send timed requests to real customers who had a positive experience, via SMS or email, within 24 hours of their visit. The timing matters. People leave reviews when the experience is fresh, not two weeks later. This is why our review generation rate is significantly higher than industry average.
Review response improvements are immediate. We start responding within the first week. New review generation picks up within 2-4 weeks. Meaningful star rating improvement usually takes 3-4 months, depending on your starting volume. SERP reputation changes take longer, typically 4-6 months, because you're competing with indexed content.
We have a crisis protocol that activates within hours. First: figure out if it's legitimate or manufactured. Second: respond publicly with the right tone. Third: push out positive content to dilute the damage. We've handled fake review attacks and PR blowups. Speed matters, and we don't wait around.
Yes. Employer brand works differently but the principles are the same: monitor, respond, generate, and optimize. We help companies build Glassdoor and Indeed profiles that actually attract talent. That includes coaching leadership on how to respond to employee feedback publicly.
Google, Yelp, Facebook, Trustpilot, BBB, Glassdoor, Indeed, plus whatever industry-specific platform matters for your business: Healthgrades, Avvo, Houzz, TripAdvisor. We also monitor social media mentions, Reddit threads, forum posts, and news articles. If someone is talking about you online, we know about it.
Always. We draft responses, you review and approve. Most clients give us pre-approved templates for positive reviews so those go out immediately. Negative reviews always get your sign-off before we respond. You never lose control of your voice.
Monthly report covering review count, average rating trend, sentiment breakdown, response metrics, and SERP positioning for your brand name. We also flag new threats and opportunities. Everything is broken down by platform so you can see exactly where things stand. If a number is bad, we tell you, and we tell you what we're doing about it.
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